All-in-One Chat Widget Support in Customer Replied Trigger

Modified on Mon, 23 Feb at 6:42 AM

Summary

You can now trigger workflows when a customer replies through an All-in-One Chat widget
. This enhancement allows you to:

This makes automation cleaner, more flexible and easier to configure for unified chat setups.

What’s New?

All-in-One Chat added to Reply Channel

Inside the Customer Replied 
trigger:

Go to: Reply Channel 
from the filter options and you will now see:

Selecting All In One Chat 
activates additional filtering options specific to unified chat widgets.

Smart Filter Expansion When “All In One Chat” is Selected

Once you select Reply Channel = All In One Chat
, two additional filters appear:

A
. Chat Type 
is with dropdown options:

This allows you to decide whether the reply should come from:

B
. Contextual Third-Level Filter (Dynamic)

Depending on what you select under Chat Type is
, the next filter changes dynamically:

If: Chat Type is = Chat Widget
, you will see:

Chat Widget is
> dropdown listing only All-in-One chat widgets

If: Chat Type is 
= Live Chat you will see:

Live Chat is 
> dropdown listing All-in-One Live Chat configurations

This ensures you only see relevant widget options, no unrelated chat setups appear.

How to Use It

Now, the workflow will only run when a customer replies through the selected All-in-One Chat 
configuration.

Why This Matters

Previously
, All-in-One Chat replies were not clearly distinguishable, requiring separate Chat Widget or Live Chat triggers, which made setup confusing.
Now
, All-in-One Chat is a dedicated trigger option with structured, intuitive filters that show only relevant widgets, making automation more precise and easier to manage across channels.

Notes

This inclusion of
All-in-One Chat widgets
is applicable only on the customer replied trigger.
Existing Chat Widget triggers continue working as before.
No migration is required for existing workflows but this option will be visible for existing workflows too for user to select if needed.
The system automatically identifies replies correctly based on channel type.